Support Center
We're here to help you succeed with your music distribution journey
Frequently Asked Questions
How do I get started with MSC & Co?
Getting started is easy! Simply create an account, choose your plan, and you can immediately begin uploading your music and managing your releases. Our platform guides you through every step of the process.
Which platforms do you distribute to?
We distribute to all major streaming platforms including Spotify, Apple Music, Amazon Music, Deezer, Tidal, and many more. We also handle distribution to digital stores like iTunes, Google Play, and Amazon.
How long does it take for my music to go live?
Typically, it takes 1-2 weeks for your music to appear on streaming platforms after submission. However, this can vary depending on the platform and the time of year.
How do I track my earnings?
Our platform provides comprehensive analytics and earnings tracking. You can view your earnings in real-time through your dashboard, with detailed breakdowns by platform and time period.
What file formats do you accept?
We accept high-quality audio files including WAV, FLAC, and AIFF. For artwork, we accept JPG and PNG files. All files should meet our quality standards for optimal distribution.
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time through your billing dashboard. Changes take effect immediately, and we'll prorate any billing adjustments.