Refund Policy

1. Subscription Plans

1.1 Monthly Subscriptions

Monthly subscription fees are non-refundable. If you cancel your subscription:

• You will retain access until the end of your current billing period
• No partial refunds are provided for unused days
• Your subscription will not auto-renew after cancellation
• All your data and releases remain accessible until the period ends

1.2 Annual Subscriptions

Annual subscription fees are non-refundable after the first 14 days. However:

• First 14 days: Full refund available (EU/UK cooling-off period)
• After 14 days: No refunds, but you can cancel to prevent renewal
• Access continues until the end of your annual period

1.3 How to Cancel

2. Music Distribution Fees

2.1 Non-Refundable Distribution Fees

Fees for distributing your music to streaming platforms (Spotify, Apple Music, etc.) are non-refundable once we have:

• Submitted your release to platforms
• Started the distribution process
• Incurred third-party costs (UPC codes, metadata services, etc.)

2.2 Exceptions

Refunds may be issued in the following circumstances:

2.3 Platform Rejections (Your Responsibility)

If your release is rejected by platforms due to:

• Copyright violations or licensing issues
• Low audio quality or technical specifications
• Inappropriate content or metadata
• Duplicate content already on platforms

No refund will be issued. You can resubmit after fixing the issues, but additional fees may apply.

3. Add-On Services

3.1 Premium Features

One-time purchases for premium features (playlist pitching, promotional campaigns, etc.) are refundable within 48 hours if:

• The service has not yet been delivered or initiated
• You request a refund before work has begun

3.2 Completed Services

Services that have already been performed (e.g., completed promotional campaigns, delivered pitching services) are non-refundable.

4. EU/UK Consumer Rights

4.1 14-Day Cooling-Off Period

Customers in the European Union and United Kingdom have a legal right to cancel within 14 days of purchase under the Consumer Rights Directive.

5. Payment Disputes & Chargebacks

5.1 Contact Us First

If you have a payment issue or dispute, please contact us first before initiating a chargeback. We can often resolve issues quickly and amicably.

5.2 Chargeback Consequences

If you file a chargeback without contacting us:

• Your account may be suspended pending resolution
• You may lose access to distributed music (we'll need to remove it from platforms)
• We may charge administrative fees to cover chargeback costs
• Repeated chargebacks may result in permanent account termination

6. Refund Processing

6.1 Timeline

6.2 Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot refund to a different card or account.

7. How to Request a Refund

8. Exceptions & Special Circumstances

8.1 Account Termination

If we terminate your account due to violation of our Terms of Service, no refunds will be issued for any prepaid fees or unused subscription time.

8.2 Force Majeure

We are not liable for refunds if services are interrupted due to circumstances beyond our control (natural disasters, war, pandemics, platform outages, etc.).

8.3 Beta Features

Features marked as "Beta" or "Experimental" are provided as-is. Refunds for issues with beta features are at our sole discretion.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Questions?

If you have questions about our refund policy, please don't hesitate to reach out:

Related Policies

• Terms of Service
• Privacy Policy
• Cookie Policy